How to Order Order by phone : 800-290-0014
Order by fax : fax your order to 818-932-0835
Order online: we use secure shopping cart to protect your online order. 
Shopping Security You can feel safe and secure when ordering with us. Our web site sits on a SECURE SERVER at OC3networks. Through a secure server you will able to purchase any item you wish without having to worry about your credit card information being violated. Through our secure server all data sent back and forth is encrypted in such a manner that it is virtually impossible to crack, and will take 250 years to achieve. Using our secure order form is simple and easy. Just fill in the information in the proper field, and submit. No hassles, no worries, just submit and enjoy. Our site is certified through Thawte using their medium-grade encryption key suited for U.S. export (RC4-40, 128 bit with 40 secret).
Privacy Policy:
As a leading online retailer , we understand that your personal information is private. For you protection, Lighting-Valley.com does not sell, share, or distribute your e-mail address or personal data to anyone without your permission.
Here's what you should know about how we use your information:
When you use our on-line customer service facility, our service representatives know which page on our website you were accessing when you contacted them. This enables them to better help you with your questions.
If you place order online or by phone, our order form requests contact, billing, and financial information (such as your credit card numbers for purchases). Contact information from the order form (email address, name, billing and shipping address, and phone number) is used to send orders and information about our company to you. Your contact information is also used to get in touch with you regarding your order and notifying you of the status of your order. And, The financial information we collect is used ONLY to bill you for products you purchase.
When You Send Email to our Customer Service Department We provide email for you to contact us directly with any questions or comments you may have. We read every message sent in and try to reply promptly to every one. The information you send us is used to respond directly to your questions and comments. We also keep your email correspondence on file so that we may better serve you should you have additional questions in the future.
How We Notify You of Changes to our Privacy Policy Whenever we change our privacy policy, we will post a notice on our website indicating that a new version is available.
No Sales Tax We are located in California, which means we do not charge sales tax on any items shipped out of the state of California within the United States and Foreign Countries.
Payment Methods 1.Pay By Credit Card MasterCard, Visa, American Express, and Discover
2.Pay By Check Please make check payable to S.K.Y. Lighting, Inc and send to the following address: S.K.Y. Lighting, Inc 7355 Canoga Ave. Canoga Park, CA 91303
3.Pay By Wire Transfer Wells Fargo Bank Woodland Hills/Ventura Office 22000 Ventura blvd Woodland Hills CA 91364 Company Name : S.K.Y. Lighting, Inc Account Number : 9839070886 Routing Number : 122000247
Pre-Ordering/Back-Ordering Pre-ordering/Back-ordering items from us gives you the opportunity to be among the first to get the product as soon as it's available in stock .
Shipping Policy Our shipping department usually processes incoming orders within 2-24 hours of order placement, unless there is some sort of credit card or address verification problems that may take longer to resolve. Saturday and Sunday our shipping department is closed, however, if you must have an order processed during the weekend, please state clearly in portion of your order form labeled "shipping Instructions," and we will take the necessary steps to insure faster service. Our company ships from several locations sometimes causing orders to arrive in more that one package. Shipping prices vary depending on the item/s that you are purchasing. Some packages are required to be insured causing shipping charges to be more. The location from which the item is shipped and arrival destination also plays a role in determining the cost of your shipment. Each item has the shipping costs listed online, and will show when you place your order. The most common misunderstanding occurs when an order is placed for 'next day air' and is expected to arrive the very next day. When choosing a method of shipping, you must consider the fact that UPS only deliver during regular business days, unless you make a special request for Saturday pickup/delivery at the time you place the order.
Please confirm shipping information when placing an order.
Note: Shipping Charges are non refundable!
Return Policy/Money Back Guarantee At Lighting Valley, inc we feel that you should always have the peace of mind knowing that when you purchase from us, you can return an item and receive a full refund or credit if not satisfied with the product within 30 days of shipment date. That means that if you purchased an item from us and it doesn't feel right to you, you can ship the item/s back to us (after requesting an RMA, Returned Merchandise Authorization number), and either get a refund back to the same method of payment used to purchase, or a store credit towards an exchange for another purchase. We want you to feel comfortable buying from us and know that we care for our customers!
Please note the following Money Back Guarantee Policy Information:
· Defective Items will be gladly exchanged with no Restocking Fee, and Shipping Charges will be credited towards shipment of new item!
· All returned items are subject to a 15% restocking fee, applicable to purchases as selected high end products may be subject to higher restocking fees. Please confirm at time of order! (Only 10% restocking fees for members, higher end products may be subject to higher restocking fees. Please confirm at time of order). This is due to our cost of processing the order, credit card transactions (charge, refund), packaging materials, product re-inspection, manpower etc.
· Shipping Charges are non-refundable! only defective product shipping charges may receive credit.
· Items must be in new, or as shipped, condition, with all packaging, literature, accessories, etc included when returned (in same condition as shipped). If not, we reserve the right to refuse issuing a refund, or charge a higher restocking fee than listed above. This is enforced in order cover for replacement losses.
· Cancellation fees (20%) may be applied to all orders
· RMA Number MUST BE CLEARLY DISPLAYED ON PACKAGING! If not clearly displayed, our warehouses will refuse the returned package! -Credits will be issued at roughly 30 days after receiving the returned product. The reason for this is to give Lighting, Inc sufficient time to inspect the returned product, process the paperwork, and issue credit to your account on completion of our procedure.
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